Return Policy Overview

We want you to be completely satisfied with your fashion choices. Our Return Policy Overview outlines the guidelines and procedures for returning items that may not meet your expectations. We understand that sometimes a product might not fit perfectly or match your vision, and our policy is designed to make the return process as smooth as possible.

Eligibility for Returns 

Our Eligibility for Returns policy provides clarity on which items are eligible for returns. We believe in fairness and transparency, which is why we accept returns for most items within a specified timeframe. However, certain products, such as intimate apparel or personalized items, might be excluded due to hygiene or customization reasons. By understanding which items are eligible, you can confidently decide whether to proceed with a return.

Return Process and Steps 

Returning an item should be stress-free, which is why our Return Process and Steps are designed to guide you through the process. To initiate a return, simply contact our customer support team or log in to your account and follow the provided instructions. We'll guide you through the necessary steps, including providing information about the item you're returning and selecting the reason for the return. Our aim is to make the process convenient for you while ensuring that we have the necessary details to facilitate a smooth return.

Within 2-3 days of receiving the order, the request may be made. It is a legitimate request for permission within 2-3 days of the deadline. Your return will be examined after receiving it; if a refund is granted, you will be notified. If we receive the incorrect product, a used, damaged, torn, or dirty product, in return, we reserve the right to refuse a refund.

Items Excluded from Returns

While we strive to accommodate returns for a wide range of items, our policy also highlights Items Excluded from Returns. These items might include those that are non-returnable due to their nature, such as final sale products or items marked as "non-returnable." We believe in transparency, and our policy ensures that you have a clear understanding of which items fall under this category.

Return Window and Timelines 

Our Return Window and Timelines policy outlines the timeframe within which you can initiate a return. This time frame ensures that you have sufficient time to assess the product and decide whether it meets your expectations. By adhering to these timelines, you help us process your return promptly and provide you with the appropriate options, whether it's a refund, exchange, or store credit.

Condition of Returned Items

When returning an item, its condition plays a significant role in the return process. Our Condition of Returned Items policy details the condition requirements for a successful return. We appreciate your cooperation in returning items in their original condition, including tags, packaging, and any accompanying accessories. By adhering to these guidelines, you enable us to process your return efficiently and offer a seamless experience.

Return Shipping and Costs 

Our Return Shipping and Costs policy provides insights into how return shipping is handled. Depending on the reason for the return, you might be responsible for return shipping costs. However, in cases where the return is due to a defect or error on our part, we'll provide a prepaid return label for your convenience. We believe in fairness, and our policy ensures that the responsibility for return shipping is transparent and aligned with the circumstances of the return.

Refunds

Our Refund Policy Overview underscores our commitment to ensuring that your shopping experience with us is satisfying and risk-free. This policy sets out the guidelines and procedures for obtaining refunds, reflecting our dedication to fairness and transparency:

Refund Methods and Options

We understand that flexibility is key when it comes to refunds. Our Refund Methods and Options policy outlines the choices available to you when a refund is processed. Refunds can be issued using the original payment method, store credit, or an alternative method that suits your situation. By offering multiple options, we aim to provide you with a refund process that aligns with your preferences.

Timelines for Refunds 

Our Timelines for Refunds policy provides insights into how long it may take for your refund to be processed and appear in your account. Refund processing times can vary depending on your payment method and financial institution. We value your patience and believe in keeping you informed throughout the refund journey.

We will email you to let you know when your return has been received and inspected. Additionally, we will let you know if your refund request has been granted. Your refund—if authorized—will be processed and applied to your credit card or the original mode of payment within 5-7 business days.

Partial Refunds and Deductions 

In some cases, you might be eligible for a Partial Refund, and our policy details the scenarios where this applies. For instance, if only a portion of a multi-item order is returned, a partial refund may be issued. Additionally, our policy might outline deductions for restocking fees or shipping costs, if applicable. We aim to provide transparency regarding partial refunds and deductions to ensure a clear understanding of the refund amount.

Refund Processing and Delays

While we strive for timely refund processing, our Refund Processing and Delays policy acknowledges that certain factors can influence the timeline. Credit card refunds, for instance, might take a few business days to reflect in your account due to the processing times of financial institutions. Our commitment is to keep you informed throughout the process and provide you with accurate information about refund timelines.

Communication About Refunds

We believe in open communication, and our Communication About Refunds policy ensures that you're informed about the progress of your refund request. Once your refund is initiated, you'll receive communication detailing the refund method, expected timeline, and any additional steps required. Our customer support team is available to address any questions or concerns you may have during this process, reaffirming our commitment to transparency and timely communication.